Issues in Industrial Relations and Human Resource Management

Issues in Industrial Relations and Human Resource Management Xu Jinhuang Definition of Industrial Relations Industrial Relations focus on economic point of view, employees is a part of production and the legislation of employment term dominated by demand and supply economics. (Singh and Kumar, 2011). (Kelly) added that industrial relations is a process of creating rule and regulation to ensure the relationship in workplace and industry. The Singapore Industrial Relations During the 1950’s to early 1960’s Singapore face sky high unemployment rate and social unrest before gaining independence in 1965. Singapore has a well-established Industrial relation and stable labour management system it is well known that Singapore’s phenomenal economic growth after gaining independence was the result of the stable labour policy. Contribution to Economy In it economic development, Singapore government has pro-actively played a role in amending and regulating policy within the industrial. The Singapore Industrial relations act legislation started in 15th August 1968 (Eresources.nlb.gov.sg, 2015), to establish a clear guideline of employer’s management right and allow employees to reach their full potential while earning a better income and life. After The Industrial Relations Act has being implemented, the Employment Act was pass on next to fully provide a legal platform for employees and employers to follow and boost the labour relations, this legal act also aims to provide a steady, low cost and flexible industrial relation system to attract foreign organizations to invest in Singapore. The Employment Act preserved in regulation that wage negotiations should be based on economic growth and efficiency, rather than on unrealistic philosophies of justice (Bercuson and Carling). A tripartite industrial relations arrangement was also made with merge decision making base on entire phases of economic and social development which helped ensure in an environment of stability. (Singh and Kumar, 2011). In 1979 the PAP has implemented legal restrictions on collective bargaining, which include trade unions into the NTUC (National Trades Union Congress) and lastly consist of employers with NTUC through NWC (Nation Wage Council) which was establish in 1972 to make sure orderly wage increases and institutionalization of a flexible wage system that started in 1985 which combine wage increases to profits and productivity (TAN and BALAKRISHNAN, 2005). The NWC also made it compulsory for employer to made contribution to employees Central Provident Fund (CPF) which can be used for healthcare, retirement and house loan another Skills Development Fund (SDF) is for employees to further upgrade their skill and knowledge thru attending courses. These enhance them to become productive and updated. These measures were authorized by government for businesses to give part of their revenues to employees. The resulted in the citizens increase in their standard of living, healthcare, learning and employment rate (Rowley and Benson). (Bercuson and Carling) added that the NWC also recommended quantitative wage although it wasn’t bind in economy wide movements in typical earning is closely reflected. During 1998, the government rename Ministry of Labour to Ministry of Manpower (MOM) the objective was to create a globally competitive workforce that can achieve sustainable economic growth for it citizens, this result in Singapore being well recognized as a global developed industrialise economies. The government also used the wage reform policy and facilitate flexible Human Resource Management (Leggett, 2005). Conclusion Singapore economy is consider successful this was depended on highly developed and capable government that consistently update and amend the system and set the objective based on social and economic. Under the dominant political ruling, PAP bring a strike free and harmony industrial relations condition. Reference Kelly, D. Researching industrial relations Bibliography: Kelly, Di. Researching Industrial Relations. Leichardt, NSW: Federation Press, 1999. Print. ERESOURCES.NLB.GOV.SG Industrial Relations (Amendment) Act is enacted Singapore History Bibliography:Eresources.nlb.gov.sg, (2015).Industrial Relations (Amendment) Act is enacted Singapore History. [Online] Available at: http://eresources.nlb.gov.sg/history/events/d7778e3e-1d07-457d-8cb4-6b27c0b8eb6d [Accessed 19 Feb. 2015]. SINGH, P. N. AND KUMAR, N. Employee relations management Bibliography:Singh, P. and Kumar, N. (2011).Employee relations management. New Delhi: Pearson Education South Asia. LEGGETT, C. The fourth transformation of Singapore’s industrial relations Bibliography:Leggett, C. (2005).The fourth transformation of Singapore’s industrial relations. Degree. University of South Australia. Tan, E. S. AND BALAKRISHNAN, P. Globalization and National Industrial Relations Systems: Theoretical Implications from the Singapore Case Bibliography:TAN, E. and BALAKRISHNAN, P. (2005).Globalization and National Industrial Relations Systems: Theoretical Implications from the Singapore Case. National University of Singapore Universiti Malaysia Sabah (UMS). Bercuson, K. and Carling, R. G. Singaporea case study in rapid development Bibliography: Bercuson, Kenneth, and Robert G Carling. SingaporeA Case Study in Rapid Development. Washington, DC: International Monetary Fund, 1995. Print. Rowley, C. and Benson, J. The management of human resources in the Asia Pacific region Bibliography: Rowley, Chris, and John Benson. The Management of Human Resources in the Asia Pacific Region. London: F. Cass, 2004. Print. Top of Form Bottom of Form Confirmation Certificate Congratulations! You have successfully completed the Library Plagiarism Quiz. Student Name: Xu Jinhuang Student Number: 13207569 Date: 30 June 2014 THIS IS TO CERTIFY THAT (signature)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ HAS COMPLETED THE PLAGIARISM QUIZ Remember that the confirmation certificate is a statement by you that you understand plagiarism and know how to avoid it. If you think that you do not understand plagiarism and how to avoid it after working through this tutorial, you should confer with your module coordinator, no matter what score you have obtained on the test. Please print out this page and attach a copy of the certificate to the final page in all assignments you submit on each module as part of your programme (It is your responsibility to print the certificate, complete the information, sign it, and keep a copy of it for your records) 1

War and Media Essay -- War Television Essays

War and Media Perhaps one of the greatest impacts on the lives of the peoples of Earth is that of our own self-destruction; of wars, death, and decay. It is therefore very reasonable to suppose that at the forefront of these events would be the media, capitalizing on their ability to bring to the people, those less immediately afflicted by war, news and developments concerning the actual war, statistics, and shocking images from inside the various war zones. Though many may think that the purpose of this type of reporting is for the intellectual benefit of the viewers, some have argued that it is instead a sort of real-life â€Å"reality television show.† Tom Engelhardt wrote in an article entitled â€Å"The Gulf War As Total Television,† found in The Nation, that the Gulf War â€Å"†¦proved promising exactly because the boundaries between military action and media event broke down in such a way that military planning could become a new form of media reality.† (Engelhardt, 108) If one follows this dissertation, we seem to pick up on how the Gulf War was actually a sort of ploy by the government and the newly conglomerated media industries to boost ratings and provide high-rated entertainment as opposed to news coverage. It is known that at this point in history the broadcast industry was in very real danger of falling through, even though they had mass financial support by various companies across the US, due to the cable industry and the then newly formed Fox network. This makes a lot of sense when you look at how the broadcast networks were planning taking back the industry, by getting in with the governme nt and making the production of a lifetime. â€Å"The history of the war has always been suppressed in the national... ...p://www.bsu.edu/library/doresearch/resourceguides/terrorism.html> Cohen, Jeff. â€Å"Stenographers to Power: The Gulf War As a Case Study in Media Coverage.† Stenographers to Power. Ed. David Barsamian. Monroe ME: Common Courage Press, 1992. 139-162. Engelhardt, Tom. â€Å"The Gulf War As Total Television.† The Reference Shelf: The Media & the Public, Vol. 66, Num. 5. Ed. Casey Ripley, Jr. New York: H.W. Wilson Company, 1994. 108-115. Johnson, Peter. â€Å"Media, War and Scrutiny.† USA Today 17 Oct. 2001. 34 pars. 19 Nov. 2002 Kennedy, William V. The Military and the Media. Connecticut: Praeger, 1993. Neuharth, Al. â€Å"Media Mesmerize with Attack Coverage.† USA Today 13 Sept. 2001. 14 pars. 19 Nov. 2002 War and Media Essay -- War Television Essays War and Media Perhaps one of the greatest impacts on the lives of the peoples of Earth is that of our own self-destruction; of wars, death, and decay. It is therefore very reasonable to suppose that at the forefront of these events would be the media, capitalizing on their ability to bring to the people, those less immediately afflicted by war, news and developments concerning the actual war, statistics, and shocking images from inside the various war zones. Though many may think that the purpose of this type of reporting is for the intellectual benefit of the viewers, some have argued that it is instead a sort of real-life â€Å"reality television show.† Tom Engelhardt wrote in an article entitled â€Å"The Gulf War As Total Television,† found in The Nation, that the Gulf War â€Å"†¦proved promising exactly because the boundaries between military action and media event broke down in such a way that military planning could become a new form of media reality.† (Engelhardt, 108) If one follows this dissertation, we seem to pick up on how the Gulf War was actually a sort of ploy by the government and the newly conglomerated media industries to boost ratings and provide high-rated entertainment as opposed to news coverage. It is known that at this point in history the broadcast industry was in very real danger of falling through, even though they had mass financial support by various companies across the US, due to the cable industry and the then newly formed Fox network. This makes a lot of sense when you look at how the broadcast networks were planning taking back the industry, by getting in with the governme nt and making the production of a lifetime. â€Å"The history of the war has always been suppressed in the national... ...p://www.bsu.edu/library/doresearch/resourceguides/terrorism.html> Cohen, Jeff. â€Å"Stenographers to Power: The Gulf War As a Case Study in Media Coverage.† Stenographers to Power. Ed. David Barsamian. Monroe ME: Common Courage Press, 1992. 139-162. Engelhardt, Tom. â€Å"The Gulf War As Total Television.† The Reference Shelf: The Media & the Public, Vol. 66, Num. 5. Ed. Casey Ripley, Jr. New York: H.W. Wilson Company, 1994. 108-115. Johnson, Peter. â€Å"Media, War and Scrutiny.† USA Today 17 Oct. 2001. 34 pars. 19 Nov. 2002 Kennedy, William V. The Military and the Media. Connecticut: Praeger, 1993. Neuharth, Al. â€Å"Media Mesmerize with Attack Coverage.† USA Today 13 Sept. 2001. 14 pars. 19 Nov. 2002

Pat Barkers Regeneration Essay -- Pat Barker Regeneration Essays

Pat Barker's Regeneration Pat Barker's Regeneration focuses on the troubled soldiers' mental status during World War One. Barker introduces the feelings soldiers had about the war and military's involvement with the war effort. While Regeneration mainly looks at the male perspective, Barker includes a small but important female presence. While Second Lieutenant Billy Prior breaks away from Craiglockhart War Hospital for an evening, he finds women at a cafe in the Edinburgh district (Barker 86). He comes to the understanding that the women are munitions workers. Women's involvement in war work in Regeneration shows the potential growth in women's independence, but at the expense of restrictions placed on men while they were on the front lines of battle. Munition-ettes during World War One took the places of their husbands, fathers, and brothers in order for the men to take up positions in the armed services (Braybon 45). Women working in munitions factories were mainly of the lower class; yet, roughly 9 percent of women working in the factories came from the middle to upper classes (Robb 45). Munition-ettes held responsibilities for making and filling shells and cartridges along with other basic cleaning duties, driving, and intense labor ("Twentieth Century"). They acquired some engineering skills that helped them in producing various weapons ("Twentieth Century"). Munition-ettes took the deployed soldiers' places in the factories as a way to show their patriotism as well as to earn a better living than in domestic jobs. Munition-ettes suffered the flaws in the system of gender bias when looking at equal pay: "many [women] left low-skill, low-wage jobs, especially in domestic service, for better paying skilled labor in ... ...atriots or strictly worked to increase their economic status, all these women were a testimonial to the home front effort as well as the effort to further their independence. Works Cited Barker, Pat. Regeneration. New York: Plume, 1993. Braybon, Gail. Women Workers in the First World War. Totowa, New Jersey: Barnes & Noble Books, 1981. Robb, George. British Culture and the First World War. New York: Palgrave, 2002. â€Å"Twentieth Century: Military The First World War 1914-18.† Dartford Town Archive. 13 April 2003 <http://www.dartfordarchive.org.uk/20th_century/military_ww1.shtml>. Home | By Category | By Page Number | Assignment Last update: 30 April 2003 Site Editor: Karin E. Westman, Assistant Professor of English, Kansas State University Contact Site Editor Karin Westman's Homepage | Department of English | Kansas State University

the Tao Of Pooh Book Review Essay -- essays research papers

THE TAO OF POOH Philosophy is a complicated subject. Since the beginning of human existence, many tried to come up with theories about life, happiness, reality and knowledge. From philosophical ideas different beliefs sprung, and existence of different religions followed. Every theory raised by a philosopher attracted different followers. In today's modern society aside from major religions, there are thousands of others that suggest that their explanations to universal questions are the only accurate ones, and all of these religions seek to gain more followers to join their "way". One of these religions is the religion/philosophy of Taoism. Taoism has it roots in China, where the founder of Taoism Lao-Tse was searching for a way that would avoid the constant feudal warfare and other conflicts that disrupted his society during his lifetime. The result was his book: Tao-te-Ching. Lao-Tse described Taoism as a path or a way which one must follow in order to reach inner serenity and peace. In order to reach these inner goals one must live in harmony with nature and natural process that creates the balance in the universe. The novel, written by Benjamin Hoff embodies the spiritual beliefs of Taoism, through the famous cartoon character of Winnie-the-Pooh. In this novel, Hoff shows that the character of Pooh is amazingly consistent with the principles of Taoism. He brings about explanations of Taoism through Pooh and explanations of Pooh's behaviour through Taoism, which eventually shows that Taoism is not simply an old religion or ancient philosophy, but a practice that can be used by every individual here and now in their every day lives. In this novel each major principle of Taoism is followed by an explanation made though a humorous story staring Winnie-the-Pooh and his friends. -2- SUMMARY OF MAIN IDEAS The first main principle of Taoism that is presented in this novel is the idea that things in their original simplicity contain their own natural power, power that is easily contaminated and lost when that simplicity is altered. This principle is also known as the Uncarved Block. Winnie-the-Pooh is very significant in this principle of the Uncarved Block, because he illustrates the perfect example of an individual that follows this principle. Pooh always exists in his "natural state", he is... ...oundation of all living things that exist in this world. The mission of Taoism is not to force its beliefs on people, but to help them realize their inner-self and guide into a happy life in harmony with nature. To best summarize Taoism a quote from Lao-Tse can be used: "We believe in the formless and eternal Tao, and we recognize all personified deities as being mere human constructs. We reject hatred, intolerance, and unnecessary violence, and embrace harmony, love and learning, as we are taught by Nature. We place our trust and our lives in the Tao, that we may live in peace and balance with the Universe, both in this mortal life and beyond." There are thousands of religions that offer endless solutions to end suffering, to restore peace and unity in the world. For decades philosophers tried to come up with ways to find happiness, but in the end there was only one answer. The answer came from a some would call silly, others wise bear by the name of Winnie-the-Pooh, w ho discovered the secret for happiness in and old religion, founded by a great master Lao-Tse. This religion became the answer for the endless search for happiness and the answer was Taoism.

Single-Sex or Co-Ed Schools: Which Do You Prefer?

Many parents are agonizing about aspects between single-sex school and co-ed school (coeducational school) in relation to what is best for their children. Hence, to justify which is a much preferred choice in respect to differences between the two kinds of school as well as its benefits and disadvantages. It is only natural, of course, for parents to be concerned especially in matters that concern their children.A minority of parents will choose to send their children to single-sex school because they are concerned about their children’s studies in terms of the possible distraction of the opposite sex, knowing the teenage trends in this modern century. Looking at the modern trends, most teenagers begin having relationships at young ages of 13. It is highly understandable that parents worry. However, parents should also have the confidence in their children, whom they have tirelessly instilled values since the day of their birth, to be able to manage these relationships so that it will not negatively affect their studies.There are percentages of students who are affectionately fond of each other, but did not negatively affect their studies and even made them work harder because they didn’t want their parents to be against the relationship. Besides that, some teachers pay more attention to the boys because usually boy tend to slack in comparison to girls, and sometimes teachers will encourage boys to put in more effort and try harder to solve difficulties. In contrast to that, when girls were having difficulty, the teacher often provides the answer.This may in turn affect girls, thinking that they do not receive equal opportunities of the challenge and lack enjoyment in their studies. While some may send their children to single-sex schools, many still send their children to co-ed school because they are of the opinion that schools are just places where students get acquainted with the basics of the life, which further helps them to foster their pro ficiency level in different aspects of life required in this competitive world.In many cases, students who come from single-sex school face difficulties adapting or even coping with society because they lack experience in associating themselves with the opposite sex. According to reports from the Australian Government, test results of students from single-sex school are higher in marks than students from co-ed school. This is because children in single-sex schools are more focused in revising for they do not have the distraction students in co-ed classes have. Another eason why single-sex schooling is a good idea is that students are going to have more study time to get more work done, thereby leading to less undone homework and reduce procrastinations. Boys and girls learn in two different ways. That's why having a single sex school is more rewarding than a co-ed school. According to the report, the difference between the way boys and girls learn are the type of weather boys and gi rls preferred. Boys prefer to learn in a cool, dark room but girl prefer to learn in warm and light room. Boys like the subject that around math and science but girls usually like around language.So when there are two different people wanting two different things it’s hard to please both sides. In conclusion, whether sending children to Single-sex or co-ed schools a type of love from parents. Going to the two kinds of school actually doesn’t affect the behaviour or a child’s study, it basically just focuses on the student whether they want to study or not. Therefore, I think going to either single- sex or Co-ed school doesn’t actually matter that much as long as you can keep up with your study then having opposite sex around you is an absolute fine thing. Single-Sex or Co-Ed Schools: Which Do You Prefer? Many parents are agonizing about aspects between single-sex school and co-ed school (coeducational school) in relation to what is best for their children. Hence, to justify which is a much preferred choice in respect to differences between the two kinds of school as well as its benefits and disadvantages. It is only natural, of course, for parents to be concerned especially in matters that concern their children.A minority of parents will choose to send their children to single-sex school because they are concerned about their children’s studies in terms of the possible distraction of the opposite sex, knowing the teenage trends in this modern century. Looking at the modern trends, most teenagers begin having relationships at young ages of 13. It is highly understandable that parents worry. However, parents should also have the confidence in their children, whom they have tirelessly instilled values since the day of their birth, to be able to manage these relationships so that it will not negatively affect their studies.There are percentages of students who are affectionately fond of each other, but did not negatively affect their studies and even made them work harder because they didn’t want their parents to be against the relationship. Besides that, some teachers pay more attention to the boys because usually boy tend to slack in comparison to girls, and sometimes teachers will encourage boys to put in more effort and try harder to solve difficulties. In contrast to that, when girls were having difficulty, the teacher often provides the answer.This may in turn affect girls, thinking that they do not receive equal opportunities of the challenge and lack enjoyment in their studies. While some may send their children to single-sex schools, many still send their children to co-ed school because they are of the opinion that schools are just places where students get acquainted with the basics of the life, which further helps them to foster their pro ficiency level in different aspects of life required in this competitive world.In many cases, students who come from single-sex school face difficulties adapting or even coping with society because they lack experience in associating themselves with the opposite sex. According to reports from the Australian Government, test results of students from single-sex school are higher in marks than students from co-ed school. This is because children in single-sex schools are more focused in revising for they do not have the distraction students in co-ed classes have. Another eason why single-sex schooling is a good idea is that students are going to have more study time to get more work done, thereby leading to less undone homework and reduce procrastinations. Boys and girls learn in two different ways. That's why having a single sex school is more rewarding than a co-ed school. According to the report, the difference between the way boys and girls learn are the type of weather boys and gi rls preferred. Boys prefer to learn in a cool, dark room but girl prefer to learn in warm and light room. Boys like the subject that around math and science but girls usually like around language.So when there are two different people wanting two different things it’s hard to please both sides. In conclusion, whether sending children to Single-sex or co-ed schools a type of love from parents. Going to the two kinds of school actually doesn’t affect the behaviour or a child’s study, it basically just focuses on the student whether they want to study or not. Therefore, I think going to either single- sex or Co-ed school doesn’t actually matter that much as long as you can keep up with your study then having opposite sex around you is an absolute fine thing.

Reasons for Attending College or University

Reasons for Attending College or University Summary:Â  People attend college or university for many different reasons, such as new experiences, career preparation, and increased knowledge. Many people attend colleges and universities all over the world to study and conduct research. What are their expectations of the academic experience? In my opinion, people involved in collegiate programs have two main purposes: to gain the experiences and certificates that prepare them for future careers and to increase their knowledge about different aspects of life.Many people desire stable careers that deeply affect their lives. Therefore, good preparation for a future career is a necessity. To maintain and promote your position at a company, especially in certain kinds of jobs, you must have the knowledge and experiences that come from attending a college or university. The skills, spirit, and confidence you gain from studying help equip you for your work. Moreover, it is easier to find a goo d job when you have qualified certificates.Many well-educated people can carry out their tasks smoothly and methodically with more economization of time and strength than people who manage their work by learning from their failures. Another advantage of attending a college or university is the relationships you build with other people. These relationships help you improve yourself. In a collegiate environment, you learn how to work in groups and how to cooperate with your partners.You also learn to achieve mutual understanding, an essential and useful skill in your future work. The second reason for attending a college or university, increasing knowledge about many aspects of life, might seem a little impractical, but it is, in fact, very practical. Some people have the misconception that studying in college provides them only with knowledge relating directly to their major and that getting certificates is the most important purpose of attending college.With those goals in mind, the y often neglect subjects that don't seem to be applicable to their work. However, knowledge from college is not just useful for your job; it also is useful for many other things in life. For example, people with basic knowledge about literature, history, art, psychology, etc. might enjoy their lives more than unlearned people. They also might overcome difficulties and stress more easily, as well as have an acceptable and optimistic attitude toward obstacles and failures in their lives.Furthermore, cultivated people might treat others in their communities with more regard. Nothing you study in college is useless, and increasing knowledge is as important as getting certificates. The more knowledge you have, the more poetic your life is. Generally speaking, it's always necessary to have a good education. In addition to obtaining the appropriate certificates, attending a college or university gives you a great opportunity to learn about many different things on both macroscopic and micr oscopic levels.While the specific reasons people attend colleges and universities might differ, the fundamental purposes are the same: they want to obtain the necessary training and education for their future careers and they want to learn about a variety of different subjects that will apply to their lives outside their future careers. Therefore, everyone who chooses to attend a college or university should always strive to reach their goals and aspirations. This section contains 509 words (approx. 2 pages at 300 words per page)| |

Recruitment Resources

In this report I will compare the purposes of all different recruitment resources documents used in the selection and recruitment process for a given organisation Job Specification What the job involves This allows the candidate to fully understand what the job role involves before apply for the job. It allows candidates to figure out if they’re suitable for the requirements which the organisation is looking for, this can normally save time if the candidate believes the job role is not suitable for them.Job title This shows the candidate what title they will be under if they are successful with the recruitment selection process. Titles are normally the same title, privileges and area of business throughout all organisations; this can give the candidate an idea of where the role is based within the organisation. Department This is an important bit of information that is on the job description, this shows the candidate what type of area the role is based within in the business.C andidates normally have a preferred area of business which they want to enter within, candidates usually apply for specific departments when searching for vacancies, it allows candidates not to waste time for applying for roles in which departments they wish not to enter. Responsible To This explains to the candidates whom they will be responsible for, who will be their first point of contact if a problem occurs. It allows the candidate to understand where in the hierarchy they will be based within the organisation. Scope of the postThis is what is expected from the candidate if they receive the job offer and accept the offer. It explains the most important aspects of the role for the candidate to understand if they feel up to the requirements. Education and qualifications Employers use this heading to explain to the candidates which qualifications they would prefer the candidate to have. The qualifications normally relate to the nature of the role which can impact the motivation of the candidate if they had received the role. Name of complier and approverThis states who created the application for the candidate and who will be checking the application after it has been submitted to the organisation. Date of issue This can be useful for candidates to view when the vacancy role to see when the organisation had published the vacancy. It can show if the vacancy has been online for period of time, or is a brand new role being published. Person Specification Job Title and Reference Number and Management Responsibilities This information in the person specification is an important need to know information for the candidate to understand what they are applying for.Reference numbers are important to keep track of what job role you’re applying for since every role will have a different reference number, so you can always find your way back to the role. When talking to the organisation, they normally ask for the reference number to find the vacancy information fo r interviews etc. It’s also important to let the candidate understand what responsibilities they will adhere too, such as running a team, budget etc. Attainments and Qualifications This is the information which allows the candidate to understand if they are suitable for the role with the requirements that are set by the organisation.This is normally required for a known knowledgeable job which requires the candidate to fully understand the area of work. Organisations normally set a minimum level of qualifications, such as minimum C in Maths GCSE. General Intelligence This is placed within the person specification to notify what skills and knowledge the organisation would rather the candidate have, such as communication and people skills. The skills noted in the person specification usually relate to the nature of the job role. TemperamentThis is explained to the candidate in which type of temperament they would prefer from a candidate in the job role. These can normally inclu de friendly, cool under pressure and patient. Customer Assistants need to ensure that their temperament is suitable for dealing with angry and needy customers. Location of Role This tells the candidate where the role is located within the organisations hierarchy. This is important for the candidate as they would want to understand if they are higher than another department, and if they are responsible for any other staff members.Hobbies and Interests Organisations normally state what type of person they would prefer to fill their job role, this normally allows candidates to understand if they are suitable or not before progressing through the recruitment process. Previous Experience Organisations ask this to ensure the candidate has previous experience in a possible related role. Some organisations normally require previous experience so full training is not required, however most organisations offer training to ensure that the candidate is fully aware of the companies procedures et c. Letter of ApplicationThe letter of application is paragraphs putting together the job description and the person specification to make out the best of the candidate in a simple sentence which really sells the candidate. The letter of application needs to ensure that it includes all the relevant information, skills and knowledge required for the specific job role. It should also include positive skills which can then sell the candidate and then the organisation can try match their vacancy requirements to the letter of application. If they fit well together, the recruitment selection process will begin the candidate.